Insurance Our insurance call center agents can convert prospects into clients, maximizing your conversions while lowering your costs. Customer-Centric Insurance Support SupportShere is a leading call center in the insurance industry. We use multichannel solutions to improve response times, automate processes, and simplify your service. Our call center agents can convert prospects into clients, maximizing your conversions while lowering your costs. SupportShere call center specialists have supported the following: Home and Auto Policy Life Policy Support Policy Inquiries Member Enrollment Lead Generation Appointment Setting Lower Your Operating Costs SupportShere unifies sales and customer care to deliver an end-to-end multichannel experience. Our agents make that human connection with your clients and deliver lead generation, customer service, and best-in-class technology. SupportShere’s operating model is resilient and scalable even in shifting market conditions. We are performance-driven, and our agents assigned to your team will meet and exceed your KPIs to ensure your ROI. Peak Enrollment Agility When you outsource a portion of your insurance services with SupportShere, our strategies enable us to quickly scale and assign agent headcount to handle your peak enrollment periods. We will monitor weekly, daily, and hourly volume to proactively reach peak staffing as needed. Your customers need consistent support when they reach out for insurance services, and our customer care experts will meet your customers where they are and provide seamless, contextual support across your channels. Customer Satisfaction Guaranteed When was the last time you evaluated your customer service? Customer Satisfaction Score (CSAT) is the most common measurement for customer satisfaction, and our agents are regularly tested for Response Time, Language, Empathy, Clarity, Simplicity, Creating Solutions, and Quality. We hire and train the best of the best! Ask to see a sample of our CSAT scores. Recall Notifications SupportShere understands that safety is a priority in the automotive industry, and our agents have extensive experience handling the most sensitive recall and at-risk events. Product recalls are time-critical, and your brand reputation is your most valuable asset. SupportShere agents will act as your brand ambassadors! You can trust our dedicated agents to contact your customers 24/7 to ensure that your product recall facts are communicated clearly and directly. We will field your calls and inquiries and communicate answers with a personal connection, using your customers’ preferred channels. When your customer service is handled by our experts, your consumers will stay loyal. Facebook Twitter LinkedIn