Automotive CX Solutions At SupportShere, we help car dealerships and automotive brands manage every stage of the customer journey — from first contact to loyal repeat buyers. Whether it’s scheduling service appointments, handling recall notifications, or gathering feedback through customer surveys, our dedicated agents ensure a smooth, professional, and memorable experience at every touchpoint. It’s Not About The Destination It’s About The Journey The automotive market is fast-moving, competitive, and customer expectations are higher than ever. With over 30 years of combined expertise in outsourced customer experience, SupportShere empowers dealerships, manufacturers, and automotive startups to deliver premium support, engage more leads, and retain loyal customers. Our experienced call center agents use data-driven strategies and multichannel engagement — phone, chat, email, and social — to create profitable customer relationships. From connecting online shoppers with dealerships to managing outbound campaigns for your latest offers, we make sure every interaction drives results. Our senior training and quality team works hand-in-hand with your brand to create tailored scripts, FAQs, and knowledge bases so that our agents feel like an extension of your in-house staff. Optimize CX with Automotive Automation We combine human expertise with AI and automation to streamline your dealership’s customer service. Our intelligent systems can handle common inquiries, appointment bookings, and service confirmations — freeing your team to focus on high-value customer conversations. With SupportShere’s automotive outsourcing solutions, you get: 24/7 support across all customer channels Faster response times and first-call resolution improvements Reduced service costs without sacrificing quality Automated handling of Tier 0 and Tier 1 requests, so your agents can focus on complex cases Appointment Scheduling Services Our trained agents can book service appointments directly into your system, confirm visits, and even upsell or cross-sell additional services. We integrate seamlessly with your CRM to ensure no opportunity is missed. Customer Satisfaction Guaranteed Your customers’ trust is your most valuable asset. That’s why our agents are measured on CSAT performance — from empathy and clarity to problem-solving and communication. We hire, train, and retain only the best, so your customers get an exceptional experience every time. Recall Notifications Product recalls can be sensitive and time-critical. SupportShere agents act as true brand ambassadors, personally contacting your customers through their preferred communication channels — 24/7 — to ensure safety information is delivered clearly and promptly. We manage both inbound and outbound recall communication, ensuring customers feel valued and informed, protecting your reputation, and keeping loyalty strong. Facebook Twitter LinkedIn